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Do you have questions about our free hosting, or any of the other offers on our website? Please check the option below to see which ways you can get your questions answered!

I have questions about free hosting

If you want to know what our free hosting is like, just try it for yourself! You can setup an account within a few minutes and completely for free, so please don't hesitate to sign up and try our service for yourself!

If you still have questions about our service after trying it for yourself, please check the Knowledge Base and Community Forum for the answers of many common questions. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category.

Please note that SMR Free Host does not provide one-on-one assistance for free hosting. Because of that, we cannot respond to questions sent through email.

I would like to report an issue with free hosting

You can find explanations and workarounds for many known issues on our Knowledge Base. Additionally, if there are major system issues, we usually post an announcement in the System Issues category on our forum with more information.

If you have an issues which isn't covered in the knowledge base or system issues, please search the other topics on the Community Forum as well, or ask your own question by creating a new topic.

While we do our best to keep you informed and respond to issues quickly, we cannot discuss these issues privately with website owners. So issue reports sent through other channels will be ignored.

I have questions about premium hosting

If you have questions about the premium offers on our website, please contact iFastNet. iFastNet is the company providing the premium hosting.



SMR Free Host, as the name suggests, only provides free hosting. So we cannot help you with premium hosting. Questions about premium hosting sent to our email address will be ignored.

I need help with my free hosting account

You can find the answers of many common questions in the Knowledge Base and Community Forum. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category. SMR Free Host does not provide one-on-one support for free hosting. If you want staff to help you personally, please consider switching to premium hosting.



I need help with premium hosting

If you purchased a premium hosting account through the upgrade sections on our website, you will have purchased an account on iFastNet.

iFastNet provides 24/7/365 support to their hosting customers. To contact iFastNet, please submit a support request through iFastNet's support portal. Note that you may need to create a new account to login to this portal.

SMR Free Host, as the name suggests, only provides free hosting. SMR Free Host does not have any access to iFastNet's premium hosting, so we are unable to provide any support whatsoever for premium hosting.

I would like to report an issue with premium hosting

If you purchased a premium hosting account through the upgrade sections on our website, you will have purchased an account on iFastNet.

iFastNet provides 24/7/365 support to their hosting customers. To contact iFastNet, please submit a support request through iFastNet's support portal. Note that you may need to create a new account to login to this portal.

SMR Free Host, as the name suggests, only provides free hosting. SMR Free Host does not have any access to iFastNet's premium hosting, so we are unable to provide any support whatsoever for premium hosting.

My hosting account is suspended

For more information about why your account was suspended, please check the status of your account in your Client Area. From there, you can see why your account was deactivated, as well as learn how or when you account can be reactivated.

Does your account show as Active in the client area but does your domain redirect to suspendeddomain.org anyways?

For the security and confidentiality of your account, we cannot comment on the status or make changes to any accounts over email.

I need help building my website

You can find the answers of many common questions in the Knowledge Base and Community Forum. If you can't find the answer to your question there, you can also ask your own question on the forum by posting to the Hosting Support category.

Note that SMR Free Host only provides a website hosting service. That means SMR Free Host provides you with the space to setup your website, but it's your own responsibility to build a website.

SMR Free Host does not provide one-on-one support for free hosting. If you want staff to help you personally, please consider switching to premium hosting.

I would like to report abuse

We take abuse reports very seriously. Please send your abuse report to [email protected] and we will investigate your report promptly.

I would like to make a business inquiry

Would you like to discuss a business inquiry, we're happy to talk to you!

That said, here are some answers to various common business inquiries.

You are allowed to use free hosting for personal, commercial, non-profit and educational purposes.

SMR Free Host cannot provide any custom sponsorships. We already provide our main product for free, and rely on sponsorships ourselves to do so. Because of this, we do not have the means to sponsor other initiatives.

We cannot provide any custom plans, packages or terms. If free hosting lacks features or capabilities you're looking for, please check if premium hosting can provide what you need.

We are not interested in any SEO services or web design services. Such offers will be ignored and senders will be reported and blacklisted.

We do not accept sponsored posts. SMR Free Host is not a blog or news site.

If you would like to discuss a proposition, please contact us at [email protected].